FAQ's

1) How can I place an order?

Simply browse your favorite products, add them to cart, and proceed to checkout. Follow the steps to enter your shipping details and confirm the order.

2) How long does delivery take?

Orders are usually delivered within 3–5 working days across Pakistan.

3) What payment methods do you accept?

We offer Cash on Delivery (COD) and selected online payment options at checkout.

4) Can I open the parcel before payment?

For security reasons, parcels cannot be opened before payment. However, if you face any issue, contact us and we will assist you.

5) What if I receive a damaged or wrong product?

If your item is damaged, defective, or incorrectly delivered, contact us within 7 days with photos/videos for exchange assistance.

6) Do you accept exchanges for opened beauty products?

Due to hygiene reasons, opened skincare, cosmetics, and personal care items are not eligible for exchange unless they arrive damaged or defective.

7) How can I request an exchange?

Contact our customer support within 7 days of delivery with your order details and issue proof.

8) Who pays the return courier charges?

Customers bear the return shipping cost unless the mistake is from our side.

9) Are sale or discounted items exchangeable?

Yes, but they will be exchanged according to the current product value, not the discounted price.

10) How can I contact customer support?

You can reach us via WhatsApp, email, or social media pages for quick assistance.